How Customer Obsession Creates Accountability for Change

http://bit.ly/2sBqa0Q

sloanreview.mit.edu
– Charlene Li.
200) && (this.width >= this.height) ? 200: true); max-height: 200px; height: expression((this.height > 200) && (this.height >= this.width) ? 200: true); border: none;’/>
It’s well-known that organizational change is difficult — in fact, 70% of change efforts fail, but awareness hasn’t improved the odds of success. Companies continue to struggle with choosing the right projects, sequencing and integrating change initiatives, and establishing accountability mechanisms to measure results. In my work as an analyst at Altimeter, which specializes in technology research and strategy, I’ve found that the exceptional companies making strides with everything from digita.  show all text

posted by friends:
 (2)
@Serve4impact on Twitter
@Serve4impact: How Customer Obsession Creates Accountability for Change ##design #feedly buff.ly/2R0adLo

It’s well-known that organizational change is difficult — in fact, 70% of change efforts fail, but awareness hasn’t improved the odds of success. pic.twitter.com/lHfPEUpXEt

@charleneli on Twitter
@charleneli: My new @MITSloan article: “After all, who better to hold you accountable for meeting audacious transformation goals than your customers?” #disruption #customerfocus
buff.ly/2R0adLo

posted by followers of the list:
 (0)

Vía All News on ‘The Twitter Times: v/2019’ http://bit.ly/2MkjDki

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: